An Outrageous Health Care Premium Rate Increase Request

We can hardly believe that on the eve of the Supreme Court ruling on the Affordable Care Act, Kyle’s had to draft a letter to the New York State Superintendent of Financial Services about the 2013 rate increase requested by United Healthcare, our health insurer, which I’m now adding to.

  • The amount of their requested rate increase?
  • A staggering 18.1%.
  • The total compensation of United Healthcare CEO Stephen Hemsley in 2010 and 2011?
  • A staggering $101.96 million in 2010 and $48 million in 2011, making him the highest paid CEO in the entire healthcare field, and one of the highest-paid executives in any American industry.

I don’t know what the Court ruling will be when it’s announced tomorrow morning at 10:00 AM, but I do know the system sucks when a CEO can make money like that. There is an insidious dynamic at work here: Hemlsey’s compensation and the rate increase request are diabolically inter-related–he makes more money when the company is more profitable, and the company is more profitable the more they charge their policyholders.

We’ll finish the letter tomorrow and mail it off to Albany, by which time we’ll know how the Court has ruled. It’s going to an interesting, historic, stressful day.

A New York Times Talk w/Nora Ephron & Other Guests

In early September 2010, I saw an announcement that Ambassador Joseph Wilson–whose book The Politics of Truth: Inside the Lies that Led to War and Betrayed My Wife’s CIA Identity, I had edited and published with him in 2004–would be appearing in a September 16 forum at the New York Times Center to mark the 40th anniversary of the NYT‘s Op-Ed page, which would be observed with a special section of the paper on Sunday, September 25. The moderator of this event, Op-Ed page editor at the time David Shipley, had invited Joe because his July 6 2003 op-ed What I Didn’t Find in Africa had been one of the most historically significant columns the newspaper published that decade, leading to the outing of Joe’s wife Valerie Plame as a CIA official and years of Bush administration denials that they had doctored the intelligence that fueled their claims about Iraqi WMDs.

I got a hold of Joe and he invited me to be his guest that evening. We hadn’t seen each other in a couple years, and so met an hour beforehand to catch each other up on our lives, after which we entered the green room just off the stage at the Times Center. There Joe generously introduced me as his editor and publisher to the other panelists–Roy Blount Jr., Garrison Keillor, Anna Deavere Smith, and Nora Ephron. They all seemed genuinely interested in one another, and conversed briefly among themselves before going out on stage. Blount was funny, in a low-key way, Keillor was diffident and the only one who wasn’t talkative, Smith told stories about her one-woman shows, and Ephron was funny and self-deprecating. I went out and talk a seat in the auditorium. Once on stage, Shipley asked each of them to speak about how they came to write their Op-Ed. Ephron spoke about her stint as a White House intern in the 1960s, which she turned into a 2003 Op-Ed. The fascinating program went by in a flash.

Afterward there was a reception, and books signed by each panelist for interested members of the public to purchase. The paperback of The Politics of Truth was on hand and I was proud to see Joe inscribe quite a few copies for eager readers who lined up to meet him. During a lull in the signings, I approached Nora Ephron and thanked for her remarks during the program, when she’d praised the Times columnist Russell Baker, who retired from the paper several years earlier, and who seems to me too little remembered by readers nowadays. This was in response to Shipley, who’d asked her if she particularly recalled any contributors to the Op-Ed pages. She brought up Baker and in praising him conceded that he didn’t qualify since he was a Times staffer, and not a guest contributor, which those who write Op-Eds are by definition. Still, she said, Baker was too special to go unremarked. I had also long admired Baker’s style and told her I was glad she’d mentioned him, whether he qualified or not. A few days later, eager to make a connection with this witty woman, I sent her a letter, a screen shot of which is produced below. I didn’t get a reply, but I hadn’t asked for one, and remain very glad to have simply met her.

With the news yesterday of Nora Ephron’s passing, I recalled meeting her and writing the letter. I’m sure I wasn’t the only person to have enjoyed meeting her in person, so I’m glad I can share my recollections in this space. Just before putting up this post, I discovered a ten-minute video from that evening, almost entirely featuring Nora Ephron. Click on this link and look for “Op-Ed at 40: Voices of the Times” to view it:  Times Talks with Nora Ephron, Ambassador Joseph Wilson, Anna Deavere Smith, Roy Blount Jr., Garrison Keillor

To Share or Not to Share

Interesting piece by book publicist Brian Feinblum* of public relations firm Media Connect, on what makes people want to share content online, and what makes them decline to do so. The riddle he’s trying to solve is a key one in the Internet age, and one that strikes me as analogous to a question I often pondered when I ran my bookstore, Undercover Books: what makes browsers apt to pick up a book and put it back down again, or what makes a customer walk to the cash register with a firm resolve to buy the book. I haven’t worked in retail since 1985, but I still think about consumer behavior, and nowadays, online behavior. The analogy isn’t an equivalent one, because sharing online doesn’t cost money, but clicking the share button does represent an investment of one’s prestige or reputation. Feinblum must be doing something right, because I decided to share his link and word of his article.

* Full disclosure: I’m on Feinblum’s email list and received a message from him where he asked his subscribers to consider sharing the above article. After reading it, I decided I would because I could stand behind its content as offering something valuable to my readers too.

Announcing My Collaboration with Speakerfile

June 25, 2012–Shelf Awareness, the e-newsletter for booksellers and librarians and others in the book trade, has run a generous announcement on the collaboration I announced last week with Speakerfile. It was in the email they sent out to their subscribers this morning and at this link. If you don’t already subscribe to their emails, I recommend them–there’s a professional one for the book trade that comes out every workday and one for readers that’s published twice a week–they are grouped together at this link.

Last Friday, the day the release below hit the wires, the daily e-newsletter Publishers Lunch also covered the news, with a piece at this link.
— 
June 22, 2012–Today I am announcing a business collaboration with Speakerfile–the Toronto-based company I’ve been writing about a lot on this blog over the past month. I’ll be representing their robust online platform that connects conference organizers and meeting planners with authors and thought leaders to publishers, authors, agents, and publicists. This press release on PR Newswire announces the arrangement. I’ve also pasted it in below, for your convenience. If you are an author, or you work with authors who want to do more public speaking, please read the release and follow the links to learn more about this engine of discovery that has the potential to put authors in front of audiences and drive book sales. You’ll also find a promo for Speakerfile near the upper right-hand corner of this website, which you can click on to go directly to Speakerfile’s site. Please let me know directly of any questions you may have, or if you’d like to sign up for Speakerfile.

Click on the link above for the press release or click through here for the release copied & pasted-in.

My Letter to the Dept. of Justice in the Agency Model Ebook Case

With Monday June 25 as the last day for public comment in the Agency Model and ebook pricing case now before the DOJ I submitted a comment today. This is what I sent in an email to John Read at the Dept. of Justice:

June 23, 2012

Mr. John Read
United States Department of Justice
Washington, D.C.

Dear John Read,

I believe a competitive book market for authors, publishers, and readers is essential to the cultural and commercial well-being of our country. Because of the public good that a competitive marketplace conveys, I urge you to turn away from any course of action in this matter that would have the perverse effect of boosting Amazon.com and permitting them to continue predatory conduct that they have shown a predilection to practice.

While I know that the government’s investigation has been about allegedly improper conduct on the part of some publishers, I hope you can find a remedy here that does not deliver a new competitive advantage for Amazon.com, one that, given current trends, could surely lead to a less healthy, less competitive book and publishing marketplace, one that would over time lead to fewer titles coming from publishers; less income for creators; and less choice for consumers.

I write with respect for the difficulties you and your office must face in dealing with this matter. But as a longtime retail bookseller, editor and publisher, I know that our industry is balanced on a perilous edge where your decision could lead to a more competitive and fairer book marketplace, or when where a very few players dominate the commercial and cultural space. I hope you will not let that occur.

Sincerely, Philip Turner
Philip Turner Book Productions
New York, NY
www.philipsturner.com

Click through to see screenshot of my email to the DOJ

Publishing People for Obama Fundraiser, June 18

I had a great week in Toronto, covering the North by Northeast festival (NXNE) for this blog, and working with my client Speakerfile, but when I booked the trip in late May, I deliberately scheduled my departure for mid-afternoon on the Monday, June 18, with a hoped-for return landing at LaGuardia before rush hour. This was designed to give me some time in Toronto that workday, while also allowing me to make it to the Publishing People for Obama reception and undraiser that was being held that evening from 6-8 in the Midtown Loft at Fifth Avenue and 29th Street. I lucked out last Monday. Though the day was extremely hot and hazy in Toronto and only a bit less so in NY, there were no thunderstorms messing up the northeast corridor and nothing delayed my departure and rapid return home to Manhattan.

Since I had not flown in a sportcoat and dress shirt, I wanted to change in to an outfit that would come close to business attire, or semi-business attire. How was I going to do this? In the back of a livery cab? I didn’t think so. I lucked out again and had a funny sort of sitcom moment when I found a “family restroom” at LaGuardia, with a door I could lock and then dig into my luggage for my toothbrush and a suitable change of clothes. So far as I know, I didn’t inconvenience any desperate parent with a baby in need of a diaper change–at least no one banged on the door begging entrance, nor did any airport guard see me go in and out of this inner sanctum of airport privacy.

With luggage in tow, I reached the loft space, showed my passport at the front table (since it was handy) and stowed my stuff in a nearby coat closet. (I’d wondered if a security detail would want to inspect my belongings, but luck prevailed again and no one did). Unencumbered at last, I began greeting publishing friends who had also donated to the president’s reelection campaign via our organizing committee and, like me, were eager to hear from our guest speaker, presidential advisor David Plouffe, and later Rosanne Cash, the evening’s entertainment. I saw the event co-hosts Barbara Lowenstein, Roger Cooper, Tom Dunne, and Bob Miller. Over the next few minutes I saw and spoke with Will Schwalbe, whose second book, The End of Life Book Club will be out this fall; Fauzia and John Burke, of the indie publicity firm FSB Associates, which set up the Facebook page for the event; Linda Johns and George Gibson, of Bloomsbury Publishing, as well as Peter Ginna, of Bloomsbury; Mike Shatzkin and Martha Moran, longtime book biz friends going back to my bookstore days; book packager and publishing consultant David Wilk, and his wife Laura, a watercolor artist;  Brian DeFiore, Irene Skolnick, Deborah Schneider, Scott Waxman, and Alice Fried Martell, all literary agents with their own agencies; Michael Coffey, co-editor of Publishers Weekly, and his wife Rebecca Smith, a sculptor; and Marc E. Jaffe, a publishing advisor whom I hadn’t seen in ages. It should also be said that many people from outside of New York donated, but didn’t attend the event. Thanks to them all too!

Many of these people I saw up on the rooftop, where we enjoyed a great view of the Manhattan skyline all around us, including the Empire State Building at 34th Street, which seemed close enough to touch. Soon, with the evening’s program approaching we were urged to head back downstairs to the main room, which by now had become very crowded. Pretty soon there were so many familiar faces I couldn’t keep track of who I was seeing. The space got full very fast.

Plouffe is slender and perhaps around 5′ 10″. He has thin hands and long fingers on a slight frame, with a rather bird-like profile. He spoke for about twenty minutes, and then took a half-dozen questions. He thanked us all for contributing to the campaign, and said he believes it’s going to be a close election, and tougher to win than in 2008. He referred to the possibility that Mitt Romney could win, though he also expressed confidence the president will be re-elected. He said only one president has ever been re-elected amid an economy overcoming a depression or recession as severe as the one we’ve endured. That was FDR, in 1936. Plouffe also talked about the veritable flood of Super Pac money flowing against the president and other Democrats, and observed that at times it feels as if their opponent isn’t Mitt Romney, but all the Super Pacs. He pledged that the campaign will do everything possible to remind the American people of how damaging the stated policies of Mitt Romney and the Republican congress would be for the country. He said there is still much that the American people has to learn about Romney–for instance, he said that barely 50% of the country even knows he served as a governor, or what his record was while in office. He promised the campaign will draw sharp contrasts between the president and Romney whenever possible. He asked for our help, and our time as volunteers, for instance by making calls to swing states, or visiting them if you’re able to do so. In 2008 I made calls to Ohio (the state I was born), Virginia, Colorado, and Pennsylvania and will do so again. // more . . . // Click through for entire post and all photos and captions.

If It Must Be Done–A Model for Laying Off People Decently

As a longtime publishing staffer who was let go in a major layoff at Sterling Publishing more than three years ago, when downsizing at publishing houses is announced, I read the notices with a combination of concern and regret for the folks losing their jobs, now colleagues of mine in the forced evacuation from the ranks of corporate publishing. It’s analogous to reading the New York Times obituaries to learn who’s recently died, before looking at any other section of the paper. This is not schadenfreude*, pleasure derived from the suffering of others, but something more its opposite–there ought to be a word for the vicarious experience of misery alloyed with empathy upon learning that still more people will soon be joining the ranks of the unemployed, the disemployed, and for how long it cannot be known.

Readers of this blog may recall that in an essay entitled Three Years Ago Today I’ve written about the day in 2009 when I was laid off as Editorial Director of Sterling’s Union Square Press. Covertly summoned to the office of the HR director Denise Allen, she and my supervisor Jason Prince were waiting for me with grim faces. After they lowered the boom, they “asked” me to leave the office later that day for the last time. “Asked” was really a euphemism for “demanded.” Any personal items I could not grab that day–and I had a substantial work and reference library in my office–would be boxed up and shipped to me, they said. I returned to my office in shock to find that I had already been denied access to my work email.

I do know why HR professionals claim that this is the safest way to let people go, lest a dismissed employee make the survivors uncomfortable in the now-shadowy presence of a person who an hour earlier was a colleague; deride the company in the presence of remaining staff or make off with company secrets; or go ‘postal’ and harm higher-ups and co-workers. What’s more, Sterling is owned by Barnes & Noble, a publicly traded company, and during my Sterling tenure B&N was hyper-averse to news and publicity they couldn’t control–even denying book editors the ability to trumpet their latest acquisitions in industry newsletters like Publishers Lunch without first having the announcements vetted by corporate PR. During my Sterling tenure, this aversion to unwanted publicity even extended to the fact that B&N declined to name people who lost their jobs in layoffs, nor was the number of people let go ever confirmed. However, much as negative consequences from treating people decently may be feared, I believe that what this behavior does instead is subtract at least a bit of humanity from everyone in the equation. I note ruefully, but again without any satisfaction, that Jason Prince was himself laid off from Sterling earlier this year. I take no pleasure in this turnabout, and wonder if he was himself on the receiving end of such lousy treatment the day he learned of his dismissal.

With the above as personal prologue, I note with regret that HarperCollins yesterday announced a reorganization of their Sales Department that will lead to the elimination of the positions of at least five senior employees. But there was something novel about the press release put out by Harper’s President of Sales Josh Marwell**–the degree to which he names, acknowledges, and even thanks the people who are losing their jobs. The entire text ran in galleycat.com. The mensch-like passage reads:

After 18 years at HarperCollins, Jeff Rogart, VP, Director of Distributor Sales will retire at the end of August. Jeff’s unique combination of deep industry knowledge, direct style and kind charm has earned him the respect and love from colleagues both inside and outside the company. He will be truly missed. I regret to announce as a result of these changes that Ken Berger, Mike Brennan, Mark Hillesheim, Kathy Smith and Jeanette Zwart, our respected and beloved colleagues will be leaving the company on July 20th. Please join me in thanking them for their hard work, true dedication and warm collegiality in the countless contributions they have made to our company. We wish them only the best in the future.

When you get laid off you invariably, unavoidably, experience a kind of professional death. The process of being shown the door is sort of like getting ferried to the other side, but the process that put me on the boat across my personal River Styx was not as kind or forgiving as the ferryman Charon was with his passengers. And yet, you might say that over the past three and a half years rather than going where the souls of the departed reside, I’ve pretty much managed to be reborn professionally, not buried. That though would be a story for another post. For now, I just want to say I wish Jeff Rogart well in his retirement, and that I feel really bad for Ken Berger, Mike Brennan, Mark Hillesheim, Kathy Smith and Jeanette Zwart, the latter whom I have known personally over the years. I wish them well on their journey into post-corporate life, no matter how brief or long-lived, and assure them that if they ever want to consult with me about my experience of it, I will be glad to share whatever practical advice and insight I can muster. I’m relieved that Josh Marwell and HarperCollins named them, that they were praised and given the professional courtesy they are due, and that under lousy circumstances their dignity was preserved and that their departure will not be so rushed or precipitous as mine. I cannot comment of course on the terms of severance under which they’re leaving the company–I hope they were generous–but as for announcing layoffs, this is a model for how to do it right.

*For an insightful discussion of schadenfreude and related words, I refer you to this excellent blog post by musician and songwriter Zak Claxton.

**Full disclosure: I have known Josh Marwell for more than thirty years, since he was a sales rep to my Cleveland bookstore, Undercover Books, representing St. Martin’s Press. We have not discussed the current matter.

 

Thursday in Toronto–Speakerfile and Day 2 NXNE

Afternoon update from Toronto: Just had lunch–salad, soup, cornbread–at a soul food place on Queen Street West called Harlem. Good wifi. Kinda funny, coming from NYC to eat here, but it just shows we do live in a global village, and that NY’s reach as a cultural touchstone remains strong.

It’s a warm sunny day in Toronto. Despite getting back to my room late and managing less than five hours sleep, I woke up excited and ready to roll.

My first activity was breakfast with Speakerfile CEO Peter Evans. He met in my hotel lobby and we walked to a little place nearby. It’s Peter’s vision that’s fueling this new web platform that connects event planners and conference organizers with authors, experts and thought leaders. With discoverability being the primary challenge for authors and publishers today, Speakerfile promises to be a discovery engine that puts authors in front of avid audiences. It’s significant that even amid the struggling economy of the past few years, conferences continue to grow in frequency and in the numbers of those who attend them. To me this shows that even with a greater percentage of the population working on their own, people remain hungrier than ever to connect in person with peers and colleagues, and make new contacts. It’s a parallel and key concomitant to the growth of social media.

Following on the successful work Peter and I did at BEA last week–introducing Speakerfile to many publishers, literary agents, authors, and indie publicists–this morning the two of us focused on a number of new initiatives we’ll be working on together. I’m more excited than ever to be sharing word of this extremely useful discovery tool with my many publishing friends and contacts, and will be stopping at his office Friday morning to meet his colleagues, and speak with them about how I see Speakerfile helping authors and publishers in their efforts to build their careers and sell more books. If you want to find out more about the platform, pleae click on the Speakerfile box at the upper-right corner of this site, and click through to their website.

NXNE, of course, is largely a rock ‘n roll crowd so festival activities won’t commence until later today. I’m excited about seeing more bands tonight, including possibly Boxer the Horse at El Mocambo on Spadina near my hotel; Baby Eagle, which features Daniel Romano, who is also playing solo later, and Julie Doiron, all at the Great Hall on Queen Street West; Belle Star at the Dakota Tavern; and Zulu Winter, at the Rivoli. Now, if I could just work on being in two places at once, I’d be all set!